High Costs for Post-Production Technical Support

Providing technical support for production companies with post-production capabilities or a dedicated post facility can be a costly undertaking. It often necessitates additional staffing and equipment to ensure the highest quality in post-production projects.

Specialized Knowledge, Expertise, and Experience

While production companies may have dedicated engineering and IT teams, these "experts" frequently lack the specific knowledge and experience required to effectively troubleshoot daily issues or address long-term challenges.

Limited Time and Resources for Employee Training

Training new employees or conducting refresher courses for current team members on technology software and platforms can be resource-intensive and time-consuming.

Flat Subscription Based Pricing

Media Diagnostiks offers a  subscription-based pricing model ,  featuring a flat, cost-efficient monthly fee for customized post-production technology support and platform access. This flexible pricing ensures payment only for the required services, saving clients from unnecessary costs associated with hiring new salaried employees, thus avoiding additional payroll and health benefit expenses.

Highest Quality Technical Support

At Media Diagnostiks, we are dedicated to providing top-tier technical support 24/7 through phone, email, or ticket submission. To achieve this, we have implemented robust processes and procedures, prioritizing meticulous attention to detail and accuracy. Our approach includes rigorous testing and quality assurance measures, complemented by regular training sessions for our technicians to stay abreast of emerging technologies and industry best practices. Through our unwavering commitment to excellence in technical support services, we strive to ensure that our customers consistently receive the best possible experience.

Workflow Guidance

Media Diagnostiks offers comprehensive workflow guidance services, assisting production companies in identifying and overcoming potential obstacles within their technology environment. Our guidance is strategically crafted to pinpoint the most effective methods for developing a roadmap in managing, sharing, finalizing, and delivering content across various post-production projects. This empowers clients to make well-informed decisions about project strategies.

Moreover, our services facilitate seamless collaboration with teams and enhance resource management efficiency. By leveraging Media Diagnostiks, one can confidently ensure that their post-production objectives are achieved within budget and on time.

Instructional Guidance and Onboarding Training

Media Diagnostiks delivers specialized training and refresher courses for both new and existing employees, ensuring they stay updated on system upgrades and enhancements. Our proficient engineers handle the onboarding and training process, equipping team members with essential skills, including a comprehensive understanding of the tools needed for their day-to-day tasks. This strategic approach allows your team to dedicate energy and focus to projects and business operations while Media Diagnostiks engineers manage the more challenging tasks.

Q: What is Matador Content? What do you focus on? What projects have you worked on?
A: "Matador Content is a full-service content studio with offices in New York and Los Angeles. Our portfolio is quite broad with us providing content in various fields (Sports, Documentary, Digital, Reality, Live, & Social Media) for various clients (Apple, Hulu, Amazon, Discovery, ABC, Disney+, Roku, and HBO Max to name a few)".

Q: Prior to Media Diagnostiks, what were you doing for Tech Support?
A: "We relied on 3rd party support through some of our vendors whom we have equipment with (Avid, Scale Logic), and another 3rd party vendor for day-to-day support".

Q: Because you did not have anyone as a full-time technician for Tech Support prior to Media Diagnostiks, what made you decide to look into our team and this model rather than hiring full-time employees?
A: "Budgetary restraints were restricting our ability to hire a full-time technician, however, our scale of work was only increasing.  Speaking with my friends at MPE, they introduced me to the Media Diagnostiks model, which seemed to be a possible good fit for us".

Q: What type of technical support has Media Diagnostiks supported you with?
A: "Onboarding of new employees for remote editing, workflow consultation, media management consultation, NLE & 3rd party plug-in troubleshooting, computer hardware consultation, machine room configuration, and consultation on technology initiatives."

Q: What is an example where Media Diagnostiks has implemented efficiencies and scale within your company?
A: "Media Diagnostiks onboards all our new employees and clients for remote work. It gives me great relief to know that every new person is onboarded the same way, the correct way. Instead of training and acclimating members to systems and platforms, my team can focus on more day-to-day issues and more importantly, have the time back to work on their assigned shows/projects".

Q: How is the onboarding process going?
A: "Fantastic – could not be happier".

Q: Do you trust our team with your tech support?
A: "1000%".

Q: What improvements could we make? What additional services can we provide?
A: "Onsite inspections – either quarterly, semi-annually, or annually to ensure equipment is running correctly, and that power and HVAC issues are prevented instead of remedied".

Q: What are your thoughts on the online interface? How can the process be more seamless? Feedback on the portal? Changes that could be made?
A: "I think the portal is in great shape".

Q: Any last comments to share?
A: "I have been in post-production for some time now, and have worked with various vendors, suppliers, software developers, etc.  In my time there are only 2 companies that I trust completely and would recommend them to anyone who would listen.  After my experiences with Media Diagnostiks, that small circle of trust has grown from 2 to 3".